A modern classic with heritage charm.
The Équilibre Black & Brown unites contemporary design with a touch of vintage refinement. Its matte black dial is quietly commanding, while the rich brown leather strap adds a layer of warmth and character.
Made for those who value discretion, legacy, and impeccable detail.
Worldwide Shipping
At Vainci, we are proud to offer worldwide shipping to our customers. Our mission is to deliver your order as quickly and efficiently as possible, regardless of your location.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Once your order has been shipped, you will receive an email with your tracking number to monitor your delivery.
Estimated Delivery Times
Our average delivery time ranges from 7 to 15 business days for most of our main markets, including the United States, United Kingdom, Canada, Europe, Australia, and New Zealand.
For other countries, delivery may take between 7 and 20 business days, depending on the destination and local logistics.
In rare circumstances, such as customs inspections, logistics disruptions, natural events, or force majeure situations, delivery may take up to 30 business days. While these situations are uncommon, we want to be transparent about the possibility.
Unexpected Delays
While we strive to meet all estimated delivery times, Vainci cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to:
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Customs clearance processes in the destination country
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Weather conditions or natural disasters
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Strikes, global pandemics, or other force majeure events
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Incorrect or incomplete shipping information provided by the customer
Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees when the package arrives in the destination country. These charges are the sole responsibility of the customer. Vainci has no control over these charges and cannot estimate their amount.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor the progress of your shipment in real time.
Need Assistance?
If you have any questions about your shipment or require any assistance, please do not hesitate to contact our customer support team at:
support@vainci.com
At Vainci, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are here to help.
Returns
Our return policy lasts 14 days from the date you receive your order. If 14 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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It must be in the original packaging, including all protective materials, tags, manuals, and accessories.
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A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are non-returnable:
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Gift cards
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Items marked as Final Sale
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Products damaged due to misuse, negligence, accidents, or modification by the customer
Return Process
To initiate a return, please contact our customer service team at support@vainci.com with the following information:
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Your full name
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Order number
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Reason for the return
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Photos of the product (if applicable)
Once your return is approved, we will provide you with the return address and further instructions.
Please note: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service. Vainci is not responsible for lost or damaged return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received a refund after the processing period:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@vainci.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@vainci.com.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with:
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Photos of the product and the packaging
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A description of the issue
We will assess the situation and provide a solution, which may include a replacement or a refund.
Cancellations
Orders can be cancelled within 2 hours of purchase if they have not yet been processed or shipped. After this period, we are unable to cancel the order.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer support at:
support@vainci.com
